Agency Name & Address |
Phone Numbers |
Fax |
Contact For: |
ACS Interactive
Voice Response (IVR) System
Click here for helpful Provider IVR Navigation Tips |
1-800-251-1270
24 hrs a day
7 days per week
1-800-251-1268
9-5pm MST M-F
Touchtone telephone required |
N/A |
Payment inquiries
Client eligibility
EqualityCare client number and information
Lock-in status
Medicare Buy-In data
Service limitations
Client third party coverage information
NOTE: Click here for a complete listing of
EqualityCare & State Healthcare Benefit Plans
NOTE: The clients EqualityCare ID number or social
security number is required for accessing client
information.
|
ACS Claims
P.O. Box 547
Cheyenne, WY
82003-0547 |
8-5pm MST M-F |
N/A |
Claims adjustment
requests
Hardcopy claims processing
Returning EqualityCare checks |
ACS EDI
P.O. Box 667
Cheyenne, WY
82003-0667 |
1-800-672-4959
OPTION 3
9-5pm MST M-F |
(307) 772-8405 |
EDI Enrollment Form
Trading Partner Agreement
WINASAP software
Technical support for WINASAP
Technical support for vendors, billing agents and
clearing houses
Web Portal registration
Technical support for Web Portal |
ACS Medical Policy
P.O. Box 667
Cheyenne, WY
82003-0667 |
1-800-251-1268
OPTIONS 1,1,4,3
9-5pm MST M-F
(Voicemail Available) |
(307) 772-8425 |
Prior authorization
requests for:
Out-of-State Home Health
Surgeries requiring prior authorization
Hospice Services: Limited to clients residing in a
nursing home
Status of a pending prior authorization
Cap limit Waiver requests |
ACS Provider
Relations
P.O. Box 667
Cheyenne, WY
82003-0667 |
1-800-251-1268
9-5pm MST M-F |
(307) 772-8405 |
Bulletin/Manuals
inquiries
Cap limits
Claim inquiries
Claim submission problems
Client eligibility
How to complete forms
Payment inquiries
Request Field Representative visit
Training seminar questions
Timely filing inquiries
Troubleshooting prior authorization problems
Verifying validity of procedure codes
Claim void/adjustment inquiries
WINASAP training |
ACS Third Party
Liability (TPL)
P.O. Box 667
Cheyenne, WY
82003-0667 |
1-800-251-1268
Option 2
9-5pm MST M-F
Select Option 2 if you are with an insurance company,
attorneys office or a child support enforcement office.
OR
Select Option 3 if you have a recipient, Medicare,
Buy-In
OR
Select Option 4 if you have Estate and Trust Recovery
question. |
(307) 772-8405 |
Medicare Buy-In status
Client accident covered by liability or casualty
insurance or legal liability is being pursued
Reporting client TPL
Estate and Trust Recovery
New insurance coverage
Policy no longer active
Problems getting insurance information needed to bill
Questions or problems regarding third party coverage
or payers
WHIPP program |
