|
Agency Name & Address |
Phone Numbers |
Fax |
Contact For: |
|
ACS Interactive
Voice Response (IVR) System
Click
here for helpful Provider IVR Navigation Tips |
1-800-251-1270
24 hrs a day
7 days per
week
1-800-251-1268
9-5pm MST
M-F
Touchtone telephone required |
N/A |
- Payment inquiries
- Client eligibility
-
EqualityCare client number and information
- Lock-in
status
- Medicare Buy-In data
- Service
limitations
- Client third party coverage
information
NOTE: Click here for a
complete listing of EqualityCare
& State Healthcare Benefit
Plans
NOTE: The clients
EqualityCare ID number or social security number is
required for accessing client information.
|
|
ACS Claims
P.O. Box 547
Cheyenne,
WY
82003-0547 |
8-5pm MST M-F |
N/A |
- Claims adjustment requests
- Hardcopy claims
processing
- Returning EqualityCare checks |
|
ACS EDI
P.O. Box 667
Cheyenne,
WY
82003-0667 |
1-800-672-4959
OPTION 3
9-5pm MST
M-F |
(307) 772-8405 |
- EDI Enrollment Form
- Trading Partner
Agreement
- WINASAP software
- Technical support
for WINASAP
- Technical support for vendors, billing
agents and clearing houses
- Web Portal
registration
- Technical support for Web
Portal |
|
ACS Medical Policy
P.O. Box 667
Cheyenne,
WY
82003-0667 |
1-800-251-1268
OPTIONS 1,1,4,3
9-5pm MST
M-F
(Voicemail Available) |
(307) 772-8425 |
- Prior authorization requests for:
- Out-of-State
Home Health
- Surgeries requiring prior
authorization
- Hospice Services: Limited to clients
residing in a nursing home
- Status of a pending
prior authorization
- Cap limit Waiver
requests |
|
ACS Provider
Relations
P.O. Box
667
Cheyenne, WY
82003-0667 |
1-800-251-1268
9-5pm MST M-F |
(307) 772-8405 |
- Bulletin/Manuals inquiries
- Cap limits
-
Claim inquiries
- Claim submission problems
-
Client eligibility
- How to complete forms
-
Payment inquiries
- Request Field Representative
visit
- Training seminar questions
- Timely filing
inquiries
- Troubleshooting prior authorization
problems
- Verifying validity of procedure codes
-
Claim void/adjustment inquiries
- WINASAP
training |
|
ACS Third Party
Liability (TPL)
P.O. Box
667
Cheyenne, WY
82003-0667 |
1-800-251-1268
Option 2
9-5pm MST
M-F
Select Option 2 if you are with an insurance
company, attorneys office or a child support enforcement
office.
OR
Select Option 3 if you have a
recipient, Medicare, Buy-In
OR
Select
Option 4 if you have Estate and Trust Recovery
question. |
(307) 772-8405 |
- Medicare Buy-In status
- Client accident covered
by liability or casualty insurance or legal liability is
being pursued
- Reporting client TPL
- Estate and
Trust Recovery
- New insurance coverage
- Policy
no longer active
- Problems getting insurance
information needed to bill
- Questions or problems
regarding third party coverage or payers
- WHIPP
program |
