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Having problems downloading or viewing PDF or
AVI documents/files on this web site? Please try
following the tips for download and viewing PDFs
and AVIs.
Downloading Tips
- To download documents quickly, move the mouse
over the name of the document. Press the right
mouse key. Choose "Save Target As" (Internet
Explorer users) or "Save Link As" (for Netscape
users). Save the file to your PC, and you can
view the document at any time.
- Download times will vary from one computer to another and at different times of the day. The best time to download on the Internet is early in the morning or late at night.
- Pay attention to the file sizes provided in
parentheses next to each PDF document or AVI
file. A large document or file will take longer
to download.
Viewing Adobe PDF Documents
- You can view PDF documents simply by clicking the document's hyperlink.
- For best results, you should have the most up-to-date version of the Adobe Acrobat Reader installed on your PC. If you don't have the latest version, visit the Adobe web site to download the free software.
- If a document doesn't download and display properly, close the Adobe Acrobat Reader application and try again.
- If a document doesn't display properly in the Acrobat Reader window, click the 'Refresh' button to reload the document.
- If the document becomes blurry when you scroll up or down, try resizing the document. To prevent this from happening again, try using the 'Page Up' and 'Page Down' buttons on your keyboard instead of scrolling.
- Be aware of the file sizes provided in parentheses next to each PDF document. A large document will take longer to download and view in the Reader.
Viewing AVI Files
- You can view AVI files simply by clicking the
document's hyperlink.
- For best results, you should have the most
up-to-date version of the free Real One Media
Player or AVI-compliant Media Player software
installed on your PC. If you don't have the latest
version, visit the Real
One web site to download the free software.
- If a file doesn't download and display properly,
close the Media Player application and try again.
- If a file doesn't display properly in the Media
Player window, click the 'Refresh' button to
reload the document.
- Be aware of the file sizes provided in parentheses
next to each AVI file. A large file will take
longer to download and view in the Media Player.
If you have tried the above techniques and are
still having problems, contact ACS' Provider Relations
Unit at 1(800) 251-1268 to request a hard copy
of the documents or files you may need.
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