| Having problems downloading or viewing PDF
or AVI documents/files on this web site? Please try following
the tips for download and viewing PDFs and AVIs.
Downloading Tips
- To download documents quickly, move the mouse over the
name of the document. Press the right mouse key. Choose "Save
Target As" (Internet Explorer users) or "Save Link As" (for
Netscape users). Save the file to your PC, and you can view
the document at any time.
- Download times will vary from one computer to another and
at different times of the day. The best time to download
on the Internet is early in the morning or late at night.
- Pay attention to the file sizes provided in parentheses
next to each PDF document or AVI file. A large document or
file will take longer to download.
Viewing Adobe PDF Documents
- You can view PDF documents simply by clicking the document's hyperlink.
- For best results, you should have the most up-to-date version of the Adobe Acrobat Reader installed on your PC. If you don't have the latest version, visit the Adobe web site to download the free software.
- If a document doesn't download and display properly, close the Adobe Acrobat Reader application and try again.
- If a document doesn't display properly in the Acrobat Reader window, click the 'Refresh' button to reload the document.
- If the document becomes blurry when you scroll up or down, try resizing the document. To prevent this from happening again, try using the 'Page Up' and 'Page Down' buttons on your keyboard instead of scrolling.
- Be aware of the file sizes provided in parentheses next to each PDF document. A large document will take longer to download and view in the Reader.
Viewing AVI Files
- You can view AVI files simply by clicking the
document's hyperlink.
- For best results, you should have the most up-to-date version
of the free Real One Media Player or AVI-compliant Media
Player software installed on your PC. If you don't have the
latest version, visit the Real
One web site to download the free software.
- If a document doesn't download and display
properly, close the Media Player application
and try again.
- If a document doesn't display properly in the Media Player
window, click the 'Refresh' button to reload the file.
- Be aware of the file sizes provided in parentheses next
to each AVI file. A large file will take longer to download
and view in the Media Player.
If you have tried the above techniques and are still having
problems, contact ACS' Provider Relations Unit at (800) 251-1268
to request a hard copy of the documents or files you may need.
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